BCLCA Member's Customer Service Guarantee

Member's Customer Service Guarantee

The BC Lodging and Campgrounds Association has implemented a Customer Service Guarantee, which all members of the organization in good standing are asked to adhere to in the operation of their businesses.

  • To maintain a high degree of cleanliness.
  • To carry out regular maintenance to ensure guest comfort.
  • To provide excellent service and hospitality at all times and to operate their business in a professional and courteous manner.
  • To exercise truth in all advertising and to advise guests of any services they are unable to provide.
  • To adhere to their policy on cancellations and deposit refunds as published.
  • To charge reasonable and appropriate rates at all times.
  • To offer fair exchange on U.S. currency.
  • To handle any complaints promptly and fairly.

All members in good standing will display the current years decal in their front office window or door: