BCLCA Member's Customer Service Guarantee

The BC Lodging and Campgrounds Association has implemented a Customer Service Guarantee, which all members of the organization in good standing are asked to adhere to in the operation of their businesses.

• To maintain a high degree of cleanliness.
• To carry out regular maintenance to ensure guest comfort.
• To provide excellent service and hospitality at all times and to operate their business in a professional and courteous manner.
• To exercise truth in all advertising and to advise guests of any services they are unable to provide.
• To adhere to their policy on cancellations and deposit refunds as published.
• To charge reasonable and appropriate rates at all times.
• To offer fair exchange on U.S. currency.
• To handle any complaints promptly and fairly.

All members in good standing will display the current years decal in their front office window or door: